Privacy Policy

We collect account information such as name, email address, login information, account type, preferences, and profile details. Pet owners may provide pet profile information such as pet name, type, breed, size, weight, care needs, notes, photos, health-related details, temperament information, and emergency information.

Booking and request information may include stay dates, selected pet hotel, room or care option, add-ons, messages, status, payment status, provider responses, and booking history. Providers may provide listing information, business details, room types, physical room units, prices, services, photos, location details, availability, maintenance blocks, customer communications, and provider team access information.

We may also collect support messages, contact form submissions, search and location preferences, map interactions, device and browser information, cookies, analytics data, logs, approximate location data, and security-related information.

PetPoko may support deposits, discounts, commissions, payment records, or payment-related workflows where available. If payment features are enabled, payment methods may depend on processor support and may include PromptPay, credit or debit card, bank transfer, LINE Pay, or other methods. PetPoko does not intend to store full card numbers; payment processors may process payment details under their own terms and privacy practices.

We use information to operate PetPoko, create and secure accounts, show pet hotel listings, process booking requests, share request details between pet owners and providers, support provider operations, send transactional messages, improve search and marketplace quality, provide support, prevent abuse, troubleshoot issues, comply with legal obligations, and develop new marketplace features.

When a pet owner sends a booking request, PetPoko shares the information needed for the provider to review and manage that request. This can include owner contact details, pet details, stay dates, selected options, add-ons, messages, and relevant care notes. Providers should use this information only to respond to and manage PetPoko requests and related care services.

We may share information with service providers and subprocessors who help us operate hosting, database, authentication, email, maps, analytics, support, payments where available, security, and related services. We may also disclose information when required by law, to protect rights and safety, to prevent fraud or abuse, to respond to lawful requests, or to resolve disputes.

PetPoko may use cookies, local storage, analytics, logs, map services, and similar technologies to keep you signed in, remember preferences, measure usage, improve performance, and protect the service. PetPoko may link to provider websites, maps, payment processors, or other third-party services. Their privacy practices are separate from PetPoko.

We keep personal data for as long as needed to provide PetPoko, support users and providers, maintain booking history, meet legal or accounting needs, prevent fraud, resolve disputes, and improve service reliability. We use reasonable technical and organizational measures to protect information, but no online service can guarantee perfect security.

You may contact PetPoko to request access to, correction of, deletion of, or restriction of your personal data. To request deletion of an account or personal data, email [email protected] with the suggested subject: Data deletion request.

We may need to verify your identity before processing a request. Some data may need to be retained for legal, accounting, security, fraud prevention, support, booking-history, or dispute-resolution purposes. For providers, deletion may affect provider listings, booking history, calendar data, room inventory, support records, and access to provider tools.

If you are in Thailand or otherwise have rights under applicable data protection laws, including PDPA-style rights, you may have rights to access, correct, delete, restrict, object to, or request portability of personal data, subject to legal limits.

PetPoko and our service providers may process information in Thailand and other countries. Where information is transferred internationally, we take steps intended to protect it in line with applicable requirements.

We may update this Privacy Policy as PetPoko grows. If we make material changes, we will update the date on this page and may provide additional notice where appropriate. This policy should be read together with our Terms & Conditions.