Terms & Conditions

PetPoko helps facilitate discovery, booking requests, support, and operational tools. Unless clearly stated otherwise, PetPoko is not the pet hotel, pet boarding operator, daycare operator, grooming provider, transporter, veterinarian, or direct provider of pet care services. Providers are responsible for the pet care services, facilities, staff, prices, availability, listing accuracy, and customer communications they provide.

You are responsible for keeping account information accurate and secure. Pet owners must provide accurate pet, care, health, vaccination, temperament, emergency contact, and special-needs information. Providers must keep listings, prices, room inventory, availability, maintenance blocks, booking statuses, customer communications, and provider team access accurate and up to date.

Submitting a booking request does not automatically guarantee a confirmed booking. A booking is confirmed only when the provider accepts or confirms the request and any required payment or deposit conditions are met, if applicable.

Providers may accept, decline, cancel, mark no-show, check in, check out, or otherwise manage requests based on the available PetPoko workflow and their operational rules. Pet owners should review provider messages and request status carefully.

Prices, discounts, fees, deposits, taxes, commissions, and payment options may vary by provider, stay option, add-on, promotion, and feature availability. Where payment features are enabled, payment methods may include PromptPay, credit or debit card, bank transfer, LINE Pay, or other methods depending on availability and processor support. PetPoko does not claim to store full card numbers. If payment features are not available, providers may collect payment directly from pet owners.

Cancellation, change, refund, and deposit rules may depend on provider policy, request status, payment status, timing, and the available PetPoko workflow. If a provider declines a request before confirmation, the request is not confirmed. If a booking is changed or cancelled after confirmation, the provider and PetPoko support may need to review the specific situation.

Pet owners are responsible for sharing accurate health, vaccination, medication, temperament, behavior, feeding, emergency contact, and special care details. Providers are responsible for reviewing this information and deciding whether they can safely provide care. PetPoko is not a veterinary service and does not guarantee suitability, safety, health outcomes, or emergency response by any provider.

PetPoko may allow reviews, messages, photos, listing content, support messages, and other user content. You must not submit content that is false, misleading, unlawful, abusive, private without permission, or harmful. PetPoko may moderate, reject, remove, or limit content to protect users, providers, marketplace quality, or legal compliance.

You must not misuse PetPoko, interfere with the service, attempt unauthorized access, scrape or copy data at scale, submit fraudulent requests, impersonate another person, bypass security, misuse provider or customer information, or use PetPoko for unlawful or harmful activity.

PetPoko works to provide useful marketplace tools, but listings, availability, provider responses, prices, photos, reviews, maps, and request statuses may change or contain errors. PetPoko does not guarantee that every provider will be available, suitable, responsive, or able to accept a request. To the extent permitted by law, PetPoko is not responsible for provider services, pet care outcomes, or disputes between pet owners and providers.

PetPoko may suspend or terminate access, remove listings, limit features, or take other reasonable action if we believe an account, provider listing, request, review, or activity violates these Terms, creates risk, harms marketplace trust, or is required by law or security needs.

PetPoko handles personal data as described in our Privacy Policy. Please review it to understand what we collect, how we use information, and how to contact us about privacy or deletion requests.

We may update these Terms as PetPoko grows or as features change. If we make material changes, we will update the date on this page and may provide additional notice where appropriate. Continuing to use PetPoko after changes means you accept the updated Terms.

These Terms are governed by the laws of Thailand, unless applicable law requires otherwise. For questions about these Terms, contact PetPoko through the Support Center.