ศูนย์ช่วยเหลือ PetPoko
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ค้นหาคำตอบเกี่ยวกับคำขอจอง การตั้งค่าผู้ให้บริการ การชำระเงิน และความปลอดภัยของบัญชี
Send us a message
Use the support form for booking questions, account help, or reporting incorrect information.
Open formEmail support
For general support, email the PetPoko team and include your request reference if you have one.
[email protected]Provider support
Pet hotels can get help with listings, room inventory, availability, and provider dashboard setup.
Provider helpLINE
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Help center
Frequently asked questions
Booking requests
How do booking requests work?
You send your stay details to the pet hotel. The provider reviews availability and responds before the stay is confirmed.
Is my booking confirmed immediately?
No. PetPoko is request-based, so the provider confirms availability first.
How do I cancel a request?
Open your account requests and view the request details. If cancellation is available, follow the action shown there.
What happens after I send a request?
You receive a request confirmation, and the pet hotel receives your details so they can review and respond.
Pet hotels and rooms
How do I know which room is suitable for my pet?
Check the room option requirements, pet type support, size guidance, and provider notes before sending a request.
Can I book for more than one pet?
PetPoko is starting with simple request flows. Add clear notes for additional pets so the provider can review capacity.
What if a hotel has no availability?
Try another stay option, adjust your dates, or send a message to ask the provider about alternatives.
Are prices per pet or per room?
Each listing shows its own pricing basis. Review the stay option and add-on details before sending your request.
Payments and deposits
Do I pay online?
Not yet. For the current PetPoko MVP, providers handle payment directly with pet owners.
Do I need to pay a deposit?
Some providers may request a deposit. Confirm payment details directly with the pet hotel after they respond.
Which payment methods will PetPoko support?
PetPoko plans to support more payment workflows over time. For now, providers collect payment their own way.
What happens if my request is declined?
You will not be charged by PetPoko. You can choose another hotel or send a new request.
Pet profiles
Why should I add a pet profile?
A pet profile helps providers understand your pet's type, size, care needs, and important notes before confirming.
Can I update my pet details after sending a request?
You can update your saved pet profile, but tell the provider directly if a submitted request needs an important change.
What pet information do hotels see?
Providers see the details needed to review your request, such as pet type, name, size, breed, and care notes.
Provider support
How can I list my pet hotel?
Use the List your pet hotel button to create a provider account and start your PetPoko listing setup.
How do I update my rooms or availability?
Open the provider dashboard, then use Rooms, Maintenance, and Calendar to keep inventory and availability updated.
How do I manage booking requests?
Use the provider Requests page to review requests, assign room units, confirm stays, and update booking status.
How do I contact PetPoko as a provider?
Use the support form and select Pet hotel provider as your user type.
Account and safety
I cannot log in. What should I do?
Check that you are using the right email address. If you still cannot access your account, send us a support message.
How does PetPoko protect my information?
PetPoko only shares request details needed for providers to review and manage your stay.
How do I report incorrect hotel information?
Use the support form and choose Report incorrect information. Include the hotel name and what needs correction.